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I am leasing my vehicle with this suck a company. I filed bankruptcy but DID NOT include the vehicle, well unbeknownst to me the attorney has to send them what is called a reaffirmation agreement by a certain deadline. Well, apparently my attorney did not send it in...
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#1116233
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I moved in August. I changed banks. I notified GM Financial of the bank change. In both September and October the debited my payment from both the new and the old checking accounts. Now I am out over $723.00. GM Financial augguested on chat that I could get my money...
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1.0
I didn't like
  • Lack of response
#1110459
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I've been automatically paying my lease through gm financial only to discover when I log in to look at my account for the first time there is a $670.00 charge labelled under 'other fees'. I called for an explanation and they said it's because tolls come to them and...
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1.0
I didn't like
  • Thieves
#1093943
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Gm Financial Customer Care Review

Gm Financial
#1036050
1.0
Details
Asked question about my payment to them through email. Over a month later recieved followup email saying i needed to call customer service and talk to them. I resolved the issue without there help within 2 days of my email to them. Terriable customer service. My bank was right on it and helped me to resolve the issue. GM financial has terriable customer service.
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Short Review on December 16, 2016

Gm Financial
#974375
2.0
Details
Online bill pay doesn't show correct amount until after due date, and western union speed pay (th company GM hired to process there online payments) doesn't allow to pay over the amount due. Customer reps stated it does, but there's a bug. They won't acknowledge the situation and just yell at me on the phone. Great truck, terrible customer service.
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Customer service
Product or Service Quality
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Gm Financial Loan Review

Gm Financial
#504781
My mom had gm and they came on the job and got the car on her job infront of everybody and then they didn't even called her and gave her a chance and say $2000 dollars to get it back I think it's was out of order
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We found a vehicle 2011on a 19% intrest loan over a six year period. We were never late on payments the entire leangth of the loan, it was just payed off july 15. Now, I would expect GM to be organized with client loan accounts information, after all they are making...
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Anonymous
Anonymous

Check with your state DMV. Normally, they just issue a new title without a lien.

#1090509
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Due to a recent medical issue I have been out of work with, not receiving full pay, I have fallen behind on my payments. So I called explaining my issue and tried to set up a payment in two weeks when I will have the money, they quickly shot me down and were totally...
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1.0
I didn't like
  • No empathy or willingness to work with a loyal customer
  • Customer service
#1090314
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Problems I encountered when paying off an auto loan. I noticed the check written to GM was not being cashed. I called Rude and he indicated the ck was not yet received . He indicated maybe we did not send it and there was nothing more he could do. He also said if it...
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1.0
I liked
  • Horrifying
I didn't like
  • Comments and attitude of customer service
#1088256
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GM financial called me due to my car pyt is 11 days past due. I informed the rep tjat i just had surgery and cant discuss this issues right now... the rep kept asking for the pyt. . again i repeated my self to no avail. I asked for a supervisor and spoke with Katie......
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#1084877
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I leased a 2014 Regal. come time for me to turn the car in, I setup a inspection to be done. The night before the inspection and turn in date, I was called and told no inspector was available. I had already taken time off work to be available. The dealership said they...
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1.0
I didn't like
  • Lack of customer service
  • I hated the finger pointing and the staff suck
  • Employees
#1083583
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I had purchased a truck at end of May and when it was middle of July realized I had never received any payment book or any correspondence from GMF. When I called they said my payment was 5 days late. It was completely their fault as they mailed everything to wrong...
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2.6
I didn't like
  • Would not email me written notification of their mistake
#1079301
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Contact Gm Financial

Mailing Address:
GM Finacial
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102
Phone:
(800) 284-2271
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Gm Financial Products and Services

This is the 3rd time I have attempted to make a payment online to the GM Financial web page and cannot get to the bottom of the web page to submit payment resulting in frustration so I have made the 10$ Western Union payment as it was convenient at the time. Not...
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I didn't like
  • Customer service and the online web page
#1075354
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