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Due to a recent medical issue I have been out of work with, not receiving full pay, I have fallen behind on my payments. So I called explaining my issue and tried to set up a payment in two weeks when I will have the money, they quickly shot me down and were totally...
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1.0
I didn't like
  • Customer service
  • No empathy or willingness to work with a loyal customer
#1090314
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Problems I encountered when paying off an auto loan. I noticed the check written to GM was not being cashed. I called Rude and he indicated the ck was not yet received . He indicated maybe we did not send it and there was nothing more he could do. He also said if it...
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1.0
I liked
  • Horrifying
I didn't like
  • Comments and attitude of customer service
#1088256
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GM financial called me due to my car pyt is 11 days past due. I informed the rep tjat i just had surgery and cant discuss this issues right now... the rep kept asking for the pyt. . again i repeated my self to no avail. I asked for a supervisor and spoke with Katie......
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#1084877
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Gm Financial Customer Care Review

Gm Financial
#1036050
1.0
Asked question about my payment to them through email. Over a month later recieved followup email saying i needed to call customer service and talk to them. I resolved the issue without there help within 2 days of my email to them. Terriable customer service. My bank was right on it and helped me to resolve the issue. GM financial has terriable customer service.
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Short Review on December 16, 2016

Gm Financial
#974375
2.0
Online bill pay doesn't show correct amount until after due date, and western union speed pay (th company GM hired to process there online payments) doesn't allow to pay over the amount due. Customer reps stated it does, but there's a bug. They won't acknowledge the situation and just yell at me on the phone. Great truck, terrible customer service.
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Gm Financial Loan Review

Gm Financial
#504781
My mom had gm and they came on the job and got the car on her job infront of everybody and then they didn't even called her and gave her a chance and say $2000 dollars to get it back I think it's was out of order
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I leased a 2014 Regal. come time for me to turn the car in, I setup a inspection to be done. The night before the inspection and turn in date, I was called and told no inspector was available. I had already taken time off work to be available. The dealership said they...
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1.0
I didn't like
  • Employees
  • Customer service and the online web page
  • I hated the finger pointing and the staff suck
#1083583
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I had purchased a truck at end of May and when it was middle of July realized I had never received any payment book or any correspondence from GMF. When I called they said my payment was 5 days late. It was completely their fault as they mailed everything to wrong...
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2.6
I didn't like
  • Would not email me written notification of their mistake
#1079301
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This is the 3rd time I have attempted to make a payment online to the GM Financial web page and cannot get to the bottom of the web page to submit payment resulting in frustration so I have made the 10$ Western Union payment as it was convenient at the time. Not...
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I didn't like
  • Customer service and the online web page
#1075354
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I had my car for 5 years, in a 6 year loan when it was totalled in a car accident. At the time I owed almost $14,000 left in the loan. My insuranced paid $9000 on the loan fir what they thought my car was worth. I contacted GAP i surance to cover the $5,000 and they...
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2.0
#1067311
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I have my car since 2011 my car was due to be paid off May 11th 2017 but I defer containment they say a total eight so they added eight days to the end I call to get a payoff and they gave me some ridiculous balance they are charging me for the deferment then a payment...
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#1056853
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Since December.5 I've been trying to register my car and I've fax documents after document and they still can not get it right.im sitting in DMV waiting for them to fax documents and they said it will take an hour.ive been on the phone with them thirty of that then the...
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1.0
#1051890
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SRX & NOW XT5 LEASE OVER TWO YEARS MAILING MONTHLY LEASE PAYMENT BY CHECK IN PROVIDED SELF ADDRESSED ENVELOPE PROVIDED BY GM FJINANCIAL LEASING. PAYMENT RETURNED LABLELED UNABLE TO PROCESS, RETURNED TO SENDER IMPROPER ADDRESS. EMAILED COPY OF LABELED RETURNED CHECK IN...
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#1051642
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