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I had my car for 5 years, in a 6 year loan when it was totalled in a car accident. At the time I owed almost $14,000 left in the loan. My insuranced paid $9000 on the loan fir what they thought my car was worth. I contacted GAP i surance to cover the $5,000 and they...
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2.0
#1067311
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I have my car since 2011 my car was due to be paid off May 11th 2017 but I defer containment they say a total eight so they added eight days to the end I call to get a payoff and they gave me some ridiculous balance they are charging me for the deferment then a payment...
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#1056853
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Since December.5 I've been trying to register my car and I've fax documents after document and they still can not get it right.im sitting in DMV waiting for them to fax documents and they said it will take an hour.ive been on the phone with them thirty of that then the...
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1.0
#1051890
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SRX & NOW XT5 LEASE OVER TWO YEARS MAILING MONTHLY LEASE PAYMENT BY CHECK IN PROVIDED SELF ADDRESSED ENVELOPE PROVIDED BY GM FJINANCIAL LEASING. PAYMENT RETURNED LABLELED UNABLE TO PROCESS, RETURNED TO SENDER IMPROPER ADDRESS. EMAILED COPY OF LABELED RETURNED CHECK IN...
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#1051642
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Absolutely disgusted with the service received. They all gave different answers and were absolutely uncaring to what is going on in anyone's lives. I requested a deferment assuming it would be no problems being i have had my loan for over a year and never been late or...
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Anonymous
Anonymous

LETS STOMP THOSE FEET NOW!They are under no obligation to give you a pass on making payments. You're an adult and you signed an agreement to make each and every payment on ti...

1.1
I didn't like
  • Customer service lies about information
  • Employees
  • No options given to me
#1031708
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I was going to slam GM Financial, but I actually received a call back from the service rep after we were done talking. She found a separate issue and help me fix it in 5 minutes. She honestly made my day; however, her superstar customer service doesn't hide the fact...
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1.3
#1015379
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I HAD MY VEHICLE FOR 4 YEARS. MADE ALL PAYMENTS OF $576.00 PER MONTH FOR THOSE 4 YEARS. GOT SICK AND WAS PUT IN HOSPITAL FOR A MONTH AND A HALF, AFTER DOCTOR RELEASED ME MY BOSS FIRED ME FOR BEING IN HOSPITAL. I BEGGED AND BEGGED GM FINANCIAL TO PLEASE HELP ME AND WORK...
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Anonymous
Anonymous

No, they did a repo because YOU didn't make YOUR monthly payments!

I didn't like
  • Suck
#993165
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I advised GM Financial in writing two weeks ago that I have retained an attorney and am filing for bankruptcy. I provided my attorney's name and number and they confirmed receipt of same. They then repossessed my vehicle last evening, AFTER being notified of my pending...
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offconsumerpissed
off***sumer***ed

I don't see how what they did was illegal. Frustrating and a lack of sympathy? Sure. But, they have the right to take it back if it's not being paid. And I know it helps zero ...

1.5
I didn't like
  • No empathy or willingness to work with a loyal customer
  • Ignoring bankruptcy notification
  • Lack of communication
#992727
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After nearly two months and multiple phone calls they still cannot figure out what THEY did with my September payment which was made on my behalf by Munson Hospital in Traverse City, Michigan. They finally told me they found the misplaced check in their SUSPENCE file...
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1.0
I didn't like
  • No action taken to correct the problem
#956703
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Leased my Chev Equinox for 4 years and decided to purchase at the end of the lease - simple? NOT EVEN CLOSE. I called Customer Service early and they told me I could go through my own bank. They told me to have the bank call and gave me a phone number to get a...
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1.0
I didn't like
  • Customer service give different answers to same question
#944035
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