Absolutely disgusted with the service received. They all gave different answers and were absolutely uncaring to what is going on in anyone's lives.
I requested a deferment assuming it would be no problems being i have had my loan for over a year and never been late or delinquent. The first person said yes no problem the interest would be $5.95 a day and would be 2 months of deferment. They would add that interest onto my last two payments due. Then i got transferred to the person that was suppose to complete the deferment for me and she said "I am not eligible".
I asked so you would rather go through not getting paid for two months and late fees and everything that adding interest and making more money off of me while i go through a divorce.
It's hard to believe no one in the *** company can review my account and approve a deferment. Pretty disgusted and would never recommend ever working with them again to anyone else.
Product or Service Mentioned: Gm Financial Auto Loan.
Reason of review: Problems with payment.
Preferred solution: Deferment given to me. Being they have no explanation why i am not eligible. .
I didn't like: Customer service give different answers to same question, Customer service lies about information, Employees, No options given to me, No one was genuine.