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You guys have a LOT of nerve not sending out bills to customers. I am certain you would hammer me with a late fee regardless of your incompetence.

So, I still pay it, but what about counting on a monthly bill so I don't forget. No one answers...literally sends you to hold and tells you no one can help...go online..bullshit! People actually know amount online customer service and they call cuz you can't get answers to questions without speaking to someone! Real nice that a multi-million dollar company can't even bill its customers!!

I want to turn my lease in now but, of course, that is once again a financial loss to the customer!!!

Is there any responsibilty and respect for customers? Professionalism!???

Reason of review: Problems with payment.

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Alvino Nlw

Thank goodness i found this website. To condense a 7 month ordeal, GM Financial refuses to return my over payment all $221.00 My bank sent documentation and they still ignore any type of communication.

(12 telephone calls, all types of excuses and downright ignorance) This is the most incredible situation I have ever had the misfortune to encounter. Mr. Bob Beatty, GM Financial's executive vice president of customer experience, doesn't have a clue and he is out of touch with his customer base not to mention his employees. Sure I understand glitches but how do you explain ignorant, illiterate and obnoxious customer service reps.

The fact that a company as large as GM Financial quibbles about $221.00 is absurd.Bottom line is during their "sweeping computer system enhancement", they lost my over payment and have no idea where my payment went!!! Thanks again, Connie Banninger

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