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Gm Financial

Gm Financial

www.gmfinancial.com
What is your customer experience with Gm Financial?

Gm Financial Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gm Financial has 1.6 star rating based on 196 customer reviews. Consumers are mostly dissatisfied.

  • 40% of users would likely recommend Gm Financial to a friend or colleague.

  • Rating Distribution
  • Pros: Horrifying, Screwed up my credit profile with their system issue, Useless.
    Cons: No empathy or willingness to work with a loyal customer, Lack of customer service, Bad service.

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Media from reviews

Gm Financial - GM know that Rick Hendricks be selling defect trucks
Gm Financial - GM know that Rick Hendricks be selling defect trucks - Image 2Gm Financial - GM know that Rick Hendricks be selling defect trucks - Image 3Gm Financial - Unclaimed check not cashedGm Financial - RefundGm Financial - Refund - Image 2Gm Financial - FAILURE TO RELEASE AUTO FROM IMPOUNDMENT
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Top Gm Financial Reviews

Positive Review

"To help people understand"

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If you are calling GM financial on Monday , Tuesday or Friday they have over 300 people calling from 8am-4pm. If you are wondering why your statement does not...

Critical Review

"GM know that Rick Hendricks be selling defect trucks"

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Spoke with a rep. She stated that she was going to file a complaint on my behalf because my 2024 Chevy Trailblazer was financed through GM. I purchased it at...

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Valerie W Lsh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

GM know that Rick Hendricks be selling defect trucks

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Gm Financial - GM know that Rick Hendricks be selling defect trucks
Gm Financial - GM know that Rick Hendricks be selling defect trucks - Image 2
Gm Financial - GM know that Rick Hendricks be selling defect trucks - Image 3

Spoke with a rep. She stated that she was going to file a complaint on my behalf because my 2024 Chevy Trailblazer was financed through GM.

I purchased it at Rick Hendrick. She said to me to report this company to as many places as possible and told me they have had many complaints. This is my second new car financed through GM, and I have never missed a payment nor been late. GM needs to flag Hendrick's, and the lady at Rick Hendrick stated that some other lady called about her truck.

I have a recording from the dealership, and they need to audit that dealership. Why else wouldn't they want to take care of the matter? I bought the truck from there, cheating self. GM needs to be adult as well to see how many people have been screwed.

Who the *** wants to pay a truck payment and the darn truck just stops after 9 months and pay for a rental car? A good, honest dealer would put you in a loaner or rental. That unprofessional grace at Rick Hendrick thought she was going to deceive, playing games in a trick.

Audit GM and Rick Hendrick and don't do business with them. My two vehicles that I got from GM Financial were financed.

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Preferred solution: Full refund

User's recommendation: They dishonest

2 comments
Guest

If a GM rep really told you the dealer had many complaints, volunteered to file a complaint for you and encouraged you to file complaints on other sites, she won’t have a job next week. Those calls are recorded. Nice try with your fairy tale.

Guest
reply icon Replying to comment of Guest-2709328

Well she won’t have a job because I recorded it my self and I can prove the call so mind your business and don’t comment on what you don’t no no body asked you to company way

View more comments (1)
Jamielynn Wmp
map-marker Wichita, Kansas

Unclaimed check not cashed

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Gm Financial - Unclaimed check not cashed

I received a check and it is outdated I cant cash it it is outdated they said cash it. That would be illegal since the check is expired.

Why would they take money from my account without my permission. Then try to send part of it back$

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Dan D Dlz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The GM Financial scammy lease company

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The GM Financial is by far the most untrustworthy and scammy lease company Ive ever dealt with. After returning our leased vehicle with 15,000 fewer miles than allowed, we were shocked to receive a $1,008.99 charge.

Wed think returning a car in better-than-expected condition would work in our favor, especially considering the vehicle now holds greater resale value for them with fewer miles. Instead, we were slapped with a charge for a tire supposedly measuring 2/32", a highly questionable and arbitrary claim.

When we reached out to discuss the issue, the representative we spoke with, Tera, showed no intention of resolving it reasonably. Rather than engaging in any meaningful dialogue or showing empathy, she simply issued a veiled threat to report the outstanding balance to credit bureaus, harming our credit score if the full balance wasnt paid, despite the obvious unfairness of the charge.

In an effort to settle things amicably, we even offered to pay $808.99 if they would reduce the charge by just $200. That too was dismissed without consideration.

Its clear that GM Financial does not care about their customers, only about squeezing every dollar they can out of the customers. The behavior suggests that their employees are more motivated by commissions than customer service.

This was a truly unpleasant and frustrating experience. I strongly urge anyone considering GM Financial to look elsewhere.

There are far more professional and customer-oriented lease companies out there. Do yourself a favor and stay away from GM Financial.

View full review
Loss:
$1008
Cons:
  • Scam customers

Preferred solution: Apology

1 comment
Guest

Here’s the thing. If I’m the person buying that car you turned in, I want 4 of the same brand tires at 6/32 or more on the car.

I don’t know what was/wasn’t with your car but 4/32 much less 2/32 is not acceptable. Neither the dealer nor I should eat that cost.

Martavis Mhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Problem with payment

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I made a payment yesterday the 25th of April. I have a confirmation email from GM financial.

For some reason my bank shows payment 4/28 when today is 4/26 and I made it 4/25. The email from GM is the 25th. The date shown on my Wells Fargo website is 4/28. So payment was made on time and confirmed.

Just wanted to make sure this was explained and the issue is understood. I have a screen shot of my bank statement and the email. Thanks 512576**** please when open let me know that this was resolved.

Below is the photo , this message was sent the 26th to show that the photo was taken today. Thanks

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Mersades Hdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crystal City, Missouri

Sale of truck

My husband passed away 3/17/25. This was his truck.

We have a buyer and we paid off the loan. You have yet released the title. It has been over a month and all we get from GM Financial is nothing. Not to mention that I get moved from person to person .

This is your customer service ! There is no reason for this delay nor trying to get to someone who knows what they are doing

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Cote Lbo
map-marker Belleview, Florida

Pay off

My 2016 Hyundai Elantra is totaled out. Accident accused on Dec 9th.

I haven't had my car since then. I found out last Friday evening that it was totaled.

So please don't take a car payment out this month. Jan 10th ,I will pay it off when I get my

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Ericha Mxd
map-marker Mattoon, Illinois

A letter on a vehicle Leen request

Indeed improving on there customers service and more Americans to talk to not over sea people they are hard to understand

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Judithann Ykh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Obtain payoff quote

No one answers phone, and I cannot get help online either. What good is customer service if you cannot actually get service!

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User's recommendation: Just don’t!

Saraiah All
map-marker Holt, Michigan

I bought from this company five years never once that I miss a payment until I moved into the house and finally I’m like well $414.80 a month for a car note does not make sense to me, especially when

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Updated by user Oct 05, 2024

It’s over and done with would you leave me the *** alone about this? Just leave me alone

Original review Sep 20, 2024

I bought the car five years ago I needed to skip a payment. They finally gave me Skip a payment not only did they do that.

They gave me too. I called GM and ask him.

Could I just wait on the payment because I was looking to go down or not as far as the payment was concerned paying $414.80 a month was a lot OK so I go to the Ford dealer picked out a car Note goes to $508. Cant a person get a break.

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Barbara R Tsj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

My car title

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Contains 1 confidential file for company representatives

I just found out that I paid off my car and I haven't gotten my title to the car yet. I didn't know that I had to call to get my title.

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User's recommendation: My grandson just brought a car from nissan

Justin W Mai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Texas

I have still not received any help whatsoever

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Progressive Auto has an insurance policy on a car financed through you in my name, but I don't own that car. So, you guys have a car out there that is being financed with no insurance.

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Loss:
$830

Preferred solution: A freaking letter saying that I do not own a vehicle financed by GM FINANCIAL

User's recommendation: Don't become one

Jeff M Ggk

Change payment card

I need to change my checking account. I had to close the one on file and need to update so you can pay my bill.

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Bina Qto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

To help people understand

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Original review updated Mar 25, 2024

If you are calling GM financial on Monday , Tuesday or Friday they have over 300 people calling from 8am-4pm. If you are wondering why your statement does not show a payment, that means you paid before the statement was made which is created 20 days before your due date.

If you have no title that means your state is an electronic title so GMF do not hold your title or you live in an owner held state you should have received title 30-45 days after you purchased the vehicle.

please read the letter telling you how to get from state instead of throwing it away. You can also contact GM Financial by texting 53721 and GMF is open 8am-6pm CST

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Anonymous
map-marker Sacramento, California

Lease return issues

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$395 "disposition fee" to return leased vehicle that no one mentioned during signing (though probably buried in contract). Then GM didn't take care of changing the registration out of my name.

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User's recommendation: Avoid a lease with GM Financial

1 comment
Guest

You didn't even have the COMMON SENSE to READ what you were agreeing to BEFORE you agreed to it! Then again, you got yourself into a CAR FLEASE.

Ruby A Cfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denham Springs, Louisiana

Statements

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I need to know why you took off my statement how much interest was paid and the principal. Please help me. I needed that.

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Cindy H Obd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Potsdam, Brandenburg

NO TITLE RECEIVED AFTER PAY AFTER 8 MONTHS

I have received nothing from GM Financial after paying off my Cadillac XT5 in July 2023. I have mutliple times to get answers on where my lien released title is and they don't have it.

They do have where they electronically sent the title to the OTC in oklahoma on 7/23/23 but OTC does not have it.

I can't get a duplicate becauses no one has the original. Very frustrating to deal with ignorance here in Ok.

View full review
Pros:
  • Pros easy to pay on auto pay
Cons:
  • Will not send lien release or title

Preferred solution: Apology

User's recommendation: don't deal with OTC and GM Financial

About

Related Companies

General Motors, Chevrolet, OnStar, AmeriCredit, GMC

Summary

GM Financial is a financial company that focuses on providing a wide range of car-related services. The company is headquartered in Fort Worth, TX and has been in business since September 1992. Gm Financial is a subsidiary of General Motors Company. The company works only with U.S. citizens and provides financial loans to both individuals and small car retailers. The company also provides a large number of benefits to regular clients such as discounts, flexible credit rates and many more.

Gm Financial reviews and complaints

Gm Financial is ranked 711 out of 5180 in Financial Services category

Area Served

USA, Canada, UK

Payment Methods

VISA

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