Bina Qto

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Verified Reviewer
| map-marker Dallas, Texas

To help people understand

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Original review Mar 25, 2024

If you are calling GM financial on Monday , Tuesday or Friday they have over 300 people calling from 8am-4pm. If you are wondering why your statement does not show a payment, that means you paid before the statement was made which is created 20 days before your due date.

If you have no title that means your state is an electronic title so GMF do not hold your title or you live in an owner held state you should have received title 30-45 days after you purchased the vehicle.

please read the letter telling you how to get from state instead of throwing it away. You can also contact GM Financial by texting 53721 and GMF is open 8am-6pm CST

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Ruby A Cfn

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Verified Reviewer
| map-marker Denham Springs, Louisiana

Statements

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I need to know why you took off my statement how much interest was paid and the principal. Please help me. I needed that.
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Cindy H Obd

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Verified Reviewer
| map-marker Potsdam, Brandenburg

NO TITLE RECEIVED AFTER PAY AFTER 8 MONTHS

I have received nothing from GM Financial after paying off my Cadillac XT5 in July 2023. I have mutliple times to get answers on where my lien released title is and they don't have it. They do have where they electronically sent the title to the OTC in oklahoma on 7/23/23 but OTC does not have it. I can't get a duplicate becauses no one has the original. Very frustrating to deal with ignorance here in Ok.
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Pros:
  • Pros easy to pay on auto pay
Cons:
  • Will not send lien release or title

Preferred solution: Apology

User's recommendation: don't deal with OTC and GM Financial

Anonymous
map-marker Dallas, Texas

NO ONE WILL ANSWER THE PHONE

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NO ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE NO ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE NO ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE NO ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE NO ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE NO ONE WILL ANSWER THE PHONE - TRYING TO GET A PAYOFF QUOTE
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Anonymous
map-marker Plainfield, Illinois

Death of Account Holder - Terrible TERRIBLE customer service

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More than 4 months after the death of my mother and I'm still trying to get my mother's account transferred, the title transferred, and the proof of title to our insurance company has lead me to realize the leadership at GM Financial is 100% incompetent.

It's beyond bad. They will simply hang up on you or pass you onto the next person.

The customer service will tell you to 'email CXO.RESOLUTION'. CXO.RESOLUTION will tell you 'download the app'. If you try the virtual agent, the latest was 'Kiki - ID 5647'. This person kept me on hold forever (probably watching TikTok) then hung on up me after asking what is update.

Oddly enough I said this is pathetic and suddenly 'Kiki' was responding. So they don't really close the chat they just pretend it's closed.

I cannot stress enough how absolutely abysmal this company is. They not only don't know what they are doing, they've been trained in also being emotionally ignorant.

Get some new management in this company. Absolute disgrace.

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User's recommendation: Avoid this unless you love pain, torture, and working with clowns.

2 comments
Guest

To transfer that loan will require a full credit check of the person who wants the car and loan transferred to. It is not automatic. They should have told you that.

Guest

Was there a co-signer? Did the estate pay it off?

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Shawn G Wdb

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Verified Reviewer

GM added a balance at the end of my loan without disclosing properly.

I went to make my last payment and they said I owed another $5k in principal balance. They could not explain it properly said I had a simple interest loan. Worst company to ever work with. I will NEVER borrow from them again and hope no one has to go through this awful situation.
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Loss:
$6
Pros:
  • No pros
  • All cons as they are unethical
Cons:
  • Withheld my true balance and misled me

Preferred solution: Price reduction

User's recommendation: No don’t ever use them.

Anonymous
map-marker Redmond, Washington

I need my account number so I can pay my payment

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I just need my account number so I could pay the payment. My name is harryMiller. I have a 2023 Chevy Silverado but I don't know my current number.
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Edis Boi
map-marker Southfield, Michigan

Pay my bill

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Cant get through to pay for this month! I need to speak with a customer service rep and couldnt get through to speak with anyone.
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User's recommendation: Try another finance institution where logging on to pay is smooth.

TaliaL

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Should’ve done my research

This company has huge problems in being consistent with what they tell you. Ive had too many agents tell me something different. They seem to say anything to get you off the phone. I just needed the lien release so I can sell my carnever thought that would be soooo difficult for them.
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Preferred solution: My lien release

User's recommendation: No way Jose!

1 comment
Guest

Liens do not get released until the loan is paid.

DANIEL P Qzk

Leased the car in Aug , still no acct number

I leased the car from Frank Kent Corsicana in Aug and I still do not have an account built by GM leasing as of today and its Nov 6,23!! According to them its because there was issues with imaging between the dealership, and then it was a correction on the paperwork that needed to be done by the dealership... WTF! I will never ever Lease a car through GM ever again! what a headache!
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Cons:
  • Poor customer service

Preferred solution: AWAY FROM GM LEASING

User's recommendation: DO NOT LEASE THROUGH GM

Robert M Cuv

Can't pay bill using app

App says password no good after 3 years of online paying and phone numbers seem inaccurate. Will not even ring.
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Preferred solution: My monthly bill paid online

Anonymous
map-marker Louisville, Kentucky

Payment

Can't hold hold is anyone. Phone is silent when you call and trying to communicate through text doesn't work. Need a better system when dealing with customers service one on one
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User's recommendation: Don't try to call the main number because you can't reach anyone

Anonymous
map-marker Atlanta, Georgia

I Tonya walker has been paying my car payments on time. Was told that I will be through with my car payments next month. And have my car title by mail

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Was told that my interest rate will go down when I first purchase my car. And will be through with my car payments in July. And receive my car title.
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User's recommendation: No recommendations

Resolved
Carol C Bro

Resolved: Car payment

Updated by user Apr 18, 2023

I am going to make payment past due tomorrow or the next day.

Original review Apr 18, 2023
Please note that I just called your 800# & spoke with Nancy. I will get paid tomorrow & can get the last payment taken care if. Nancy said the next payment is due 5/29/23. I am in the process of moving to FL & will get the new bank information to you as soon as I arrive in FL & get account set up. Then I will make arrangements to have direct payments each month through the bank. Thank you very much. Please make note of todays date & my message. Thank you! Carol (697-592-****.
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Preferred solution: I just explained this to representative on phone & previous pages here.

User's recommendation: I’m very satisfied with GM & my vehicle!!

Yvette J Sga

Repossession

I'm 51 days past due, my vehicle got repossessed without any prior warning. When I worked for a car finance company 20 years ago. The rule was no repo until 60 days past due. I was planning on catching up my loan in April. I will buy a Ford, before I ever do business with GM again.
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Preferred solution: Apology

1 comment
Guest

Oh poor baby! YOU were past due.

YOU caused the repo. Since YOU are a deadbeat, they won't want you as a customer.

Same old smelly deadbeat story. Another whiner who just can't stand the co sequences THEY brought upon themselves.

Anonymous
map-marker Cleveland, Ohio

Can't log into my account

Hello, it seems that every time I try to log in to my GM account to pay my car note it will not allow me access to my account for some reason.
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