My online website for my account has been incorrect for weeks. When I try to call in I get horrible customer service reps that have absolutely no explanation for the issue what so ever. If I online chat, I get the "They're working on it. You're not the only one with...Read more
Try implementing changes that show appreciation to your customers that always pay on time or before payment due date. I called yesterday inquiring about a “payment holiday” due to 3/5 members of my household having the flu and 2 of the 3 have pneumonia as well. ( A 4...Read more
- Great interest rate
I didn't like
- No empathy or willingness to work with a loyal customer
- Customer service give different answers to same question
- Lack of customer service
Mailed a check in weeks in advance, never got cashed. I tried for several days calling, emailing and using their online chat and got no response . ended up making 2 payments because i didnt want a late fee and the first one seemingly didnt go through. They both went...Read more
Wow! Their staff are program robots who take no responsibility for their mistakes. I have contacted this company 10 times including leaving a message for supervisor (with no return call). I was called by their collections company (for their mistake). I paid western...Read more
You guys have a LOT of nerve not sending out bills to customers. I am certain you would hammer me with a late fee regardless of your incompetence. So, I still pay it, but what about counting on a monthly bill so I don't forget. No one answers...literally sends you to...Read more
GM Financial-don’t do it
Make payments on line we have confirmation #, they say they don’t receive payments, try to charge late fees, can’t get through phone lines, reps are rude, they make excuses, worst loan company ever .
Gm Financial - Worst service ever
They do not answer phones, have been calling for over a week. Tried to set up account online, website doesnt let you. Will be paying off loan early and never buying another gm product again. The worst finance dept I have ever dealt with. AVOID AT ALL COSTS
Gm Financial - New truck no payments??
I bought a truck 12/18/17 and have waited for payment book via mail and it’s 2/1/18 due date and I have no idea who to send or call it in to
Gm Financial - Speaking with costumer service
I have been calling for a week straight to costumer service and I cannot get hold of anyone.
GM Financial is, without a doubt, the worst company that I have ever done business with. I have 3 leases with them and made the mistake of turning in 2 cars at the end of 2017. Therefore, I have 5 total accounts that are screwed up because of their "change over". I get...Read more
Do you have something to say about Gm Financial? What happened? What can we help you with?