Gm Financial Reviews

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1.7
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When my car was out for repo which I had no idea. The tow truck person went through my car and took items such as my house keys, garage door opener, medication, envelope with $1325, handicap placard and my stocking stuffers. No one gave me their names. The Only reason...
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2 comments
#1990573

"which I had no idea." What do you mean you had no idea. Did you not pay your car note for at least 3 months?

Did your bank account have more money in it than it should have? C'mon...Be real... You know full well if you pay that note, they'll come to get your car and everything in it. Only a fool, who is not paying their car note would leave ANYTHING in it including meds and gifts.

So what did you do, miscalculate the number of payments you needed to make to keep them away? Typical serial deadbeat, whining about a situation you caused. Forget it...That stuff is gone. The car is probably 3 states away by now.

Try to not be stupid the next time.. And remember, "it ain't no joke if you don't pay that note."

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ID
#2360766 Review #2360766 is a subjective opinion of poster.
Loss
$1325
Preferred solution
Full refund
Most helpful review

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Update by user Oct 28, 2020

Company fixed the issue and I have been provided with apology. Ben Dunlap head of account on boarding sees the fails by his team in my situation and has rectified to my satisfaction..

Original review posted by user Oct 25, 2020
This is an Email sent to the President of North American Operations. Dear Mr. Birch, I am emailing to let you know how disappointed I am with my current experience with GM Financial. I recently leased a 2021 Tahoe in September and a 2020 Trail Boss 15 days later. On...
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Resolved
ID
#2245641 Review #2245641 is a subjective opinion of poster.
Service
Gm Financial Auto Leasing
Cons
  • No communication
Preferred solution
Let the company propose a solution

No help for the simplest task after 5 calls

1.8
This company is useless and has wasted hours of my time. I am asking for the simplest, most mundane request of a summary of taxes Ive paid so far to be emailed to me. *** Ill even take snail Mail. After speaking to an agent after the fifth call over a series of weeks, she apologized profusely and guaranteed Id get a correspondence in ONE business today. Today is Wednesday and she promised that on Friday. Im on hold again getting my time wasted and becoming angrier. This company is trash.

User's recommendation: absolutely avoid.

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#2851213 Review #2851213 is a subjective opinion of poster.
Location
Northbrook, Illinois
New Reviewer

Poor quality of service

*** you piece of *** bankster. You are harvesting profits from the poor and there is a place for you in *** Let me know how it feels being on the other side after you die.
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ID
#2836093 Review #2836093 is a subjective opinion of poster.
Preferred solution
***
New Reviewer

Buyback

1.2
They ended up hanging up on me and nothing was accomplished with the questions that I had asked the representative.

User's recommendation: I don’t recommend.

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ID
#2794304 Review #2794304 is a subjective opinion of poster.
Service
Gm Financial Customer Care
Pros
  • This has never happened before
Cons
  • Unlawful repossession
  • Are the con
  • Trash company
Preferred solution
I’ll never buy from them again.
New Reviewer

Key questions

The vehicle title of which I paid cash for on the 18th of June and have yet to receive the title. Tom Gill Chevrolet in florence Ky has promised me numerous times that it is in the works. Tom Gill has told me that you are the reason I have not received the title!!! Please can someone enlighten me as to what in the world is going on?
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ID
#2779347 Review #2779347 is a subjective opinion of poster.
Pros
  • Customer service is nice while they are knifing you
  • Useless
Cons
  • No response
  • Horrible customer service
  • Lack of customer service
Preferred solution
Deliver product or service ordered

Pay off

I'm very mad because I paid off my account 6 months early but it's reported to the credit bureau account closed and my credit score went down 28 points
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#2679654 Review #2679654 is a subjective opinion of poster.
Location
Dallas, Georgia

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Verified Reviewer New Reviewer

GM Financial mailed my title to the wrong address and refuse to correct it.

1.3
My GM Financial loan has been paid in full. They mailed the title to my physical address while they had a mailing address on my loan. I do not have mail delivery at my rural home. They refuse to mail the title to my mailing address or to ship one using FEDEX or UPS. They have an obligation to provide me with my title once this loan was paid in full.

User's recommendation: Do not use this means of financing. Their customer service is terrible!!!!

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ID
#2646135 Review #2646135 is a subjective opinion of poster.
Cons
  • Terrible customer service once the loan obligation is complete
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Resolved: Problem fixed

4.2
Update by user Jun 07, 2021

Corporate Office resolved it and I thanked them. But as stated should not have had to call them but after over a week of trying to get help and about 20 phone calls later to GM phone number for customer service I had no choice as it involved access to online payment function. I was NOT paying extra $10.00 fee because no one could help me gain access online..

Original review posted by user Jun 07, 2021
I finally! got help by calling GM Financial Corporate Office to get help to access my account online. BUT It should not have been necessary for me to have had to go to corporate. customer service reps should have had this knowledge.

User's recommendation: Call Corporate office. They need to better train their phone reps.

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Resolved
ID
#2594308 Review #2594308 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • This has never happened before
Cons
  • No customer service
Preferred solution
Let the company propose a solution
New Reviewer

End of lease

1.0
Leased another GM vehicle , they still charged me a disposition fee. 3 days late returning it. Waited 30+ minutes to get someone on the phone, asked for supervisor, no one answered in 40 minutes.
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ID
#2593931 Review #2593931 is a subjective opinion of poster.
Cons
  • It was the worst experience we have ever experienced
Preferred solution
Waive disposition fee

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Verified Reviewer New Reviewer

1.0
End of Feb my boyfriend of 20 years TRUCK got repo. I handed him $2000 to get it back. Said he'd pay me back. AprIL 2ND he unexpectedly passes away. I tried to keep payments up with his bank.card. payments declined. May 17th i get a call from Debra Gallo a supervisor...
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ID
#2570814 Review #2570814 is a subjective opinion of poster.
Loss
$954
Preferred solution
Full refund
New Reviewer

Disheartened with 52 years of loyalty, GM lets me down.

1.0
We made arrangements to pay thru the bank and was charged $7.50 to make my payments for my car. It is very disheartening as a long standing GM patron to be charged for this fee.
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1 comment
#2011382

Mail in a check or money order. Problem solved.

Reply
1 0
ID
#2543389 Review #2543389 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

Pay off

1.0
I don't like this new setup. I'm still trying to find out how much my truck payoff. Can't even talk to real human!! Not good!

User's recommendation: Don't hide your customer service number. An agent should should always be there to help.

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ID
#2520861 Review #2520861 is a subjective opinion of poster.
Location
Foley, Alabama

After making pmts on my new cadillac for 13 months, the 14th payment showed an additional charge of about $30. I called and was told there was no reason for the charge. I had never been late on a payment. So they said just pay the regular amt. The following month the...
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#2517994 Review #2517994 is a subjective opinion of poster.
Location
Utica, Michigan

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Verified Reviewer New Reviewer

1.0
My lease ended on May 26, 2020, and my obligation to pay property taxes ended that day as well. Months after the lease ended, I got a property tax bill for the entire year. I sent them the documentation and several weeks later I got another demand for the full year of...
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ID
#2515418 Review #2515418 is a subjective opinion of poster.
Product
Lease Finance Group Account
Cons
  • Worst experience dealing with this company never again
  • Bad business practices to loyal customers
  • Would not email me written notification of their mistake
Loss
$10
Preferred solution
Refund, apology, investigation of fraud by Consumer Protection

1.6
My lease ended on May 26, 2020. I was billed for property tax for the entire year, even though my obligation ended in May. They were very aggressive in demanding payment. I had sent in the documentation months earlier, but they conveniently "lost", and after that, I...
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ID
#2515383 Review #2515383 is a subjective opinion of poster.
Location
West Haven, Connecticut

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Verified Reviewer New Reviewer

Excess wear and tear charges

1.0
vehicle returned pristine with 20k less miles than lease allowed. Charged an excess wear and tear for a dent/ding that occurred AFTER lease check in. Attempted to resolve with GM Financial and BBB, but the lease agreement gives them the ability to legally charge (Steal) from a consumer. Shame on you GM Financial, Shame on YOU!

User's recommendation: Do not sign a lease agreement with GM Financial, read posted reviews and you will see that charges after returns are commonplace for them, and it is legal for them to charge no matter what, even though its not right!!

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1 comment
#2004598

Reviews of GM Financial charging for fees, excess wear and tear, etc after lease returns are building up online. Consumers are not sitting by and letting this large corporation legally steal from them, ruin their credit, and dismiss their claims. Unethical, Immoral, just bad business.

Reply
0 0
ID
#2511137 Review #2511137 is a subjective opinion of poster.
Service
Gm Financial Auto Leasing
Pros
  • Useless
  • Screwed up my credit profile with their system issue
Cons
  • Customer service
  • Added fees
  • It was the worst experience we have ever experienced
Preferred solution
Refund of excess wear and tar charges and removal from my credit

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