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I just purchased my new Jeep and I didn’t realize that I got financed with them if I had realized that I would have finance with somebody else I’m trying to pay my first payment by the due date and I can’t even pay it by the due date because their phone system and...
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Anonymous
Ken

I was in the same boat, well I've had my car for 2 years now and have had an issue with GM Financial till now. I was finally able to log into the web site this AM and it is t...

Anonymous
Ms stacks

No customer service reps website down..what should I do

1.0
#1163981
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I was a month and an half behind on my payments, had spoken to them on the phone, then, I get this notice in the mail telling me that if I don't pay the full amount two days hence, the contract will be escalated and they will pursue reposession. Their website and all...
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#1163922
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Gm Financial - Not good

I am trying to make my car payment however I am unable to pay online I'm unable to reach anyone with customer service. Says they are temporarily closed to make changes to improve service.
1.0
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Advertised vs Delivered
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Website
#1163337
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Gm Financial - I was charged twice on monthly lease payment

GM has to reinburce the extra amount they withdraw out of my bank account dealing their system outage saying well resume soon for business.
1.7
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Reliability
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#1163169
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We had agreements in place for my car payments since we were late at the time. They still repossessed my car because THEY said they could not reach us. They said they had instructions not to call me during work hours. Well, what about before and after?? No one called...
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#1153771
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I have requested many times to send the papers that my loan is paid. They have not done it. They messed up on my payments. And now will not provide may what I need. How hard is it to send what I need. The loan is paid off!!!! Waiting 4 months now. This is so stupid on...
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1.0
I didn't like
  • Bad service
#1152508
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Gm Financial - Changing the City Code

I don't understand why you changed the City code three HEB and two Krogers they all can't be wrong!
2.8
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1149842
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I faxed new banking info in oct . They are now saying they didnt get it until the 3rd time i faxed it . Are charging me a nsf fee as they tried taking it from old acc . I have the fax receipt and phone records that show it was sent . Wont void the NSF fee . Im gonna...
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1.0
#1144093
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My truck contract was over in September. We have continued making payments and were in the process of working numbers out to buy it. I open my door and my truck is gone. After speaking to two reps. bth saying sorry we just had to pay fees. First woman said $30-$100....
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1.0
I didn't like
  • It was the worst experience we have ever experienced
#1140827
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I made my payments on time for 4 ( on- line) years, except one which was sent to the lease area by mistake. I sent the regular payment on time , then I needed to pay off my car to get a letter or note that I was payed in full from G M for the mortage company I sent in...
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#1139683
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