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SRX & NOW XT5 LEASE OVER TWO YEARS MAILING MONTHLY LEASE PAYMENT BY CHECK IN PROVIDED SELF ADDRESSED ENVELOPE PROVIDED BY GM FJINANCIAL LEASING. PAYMENT RETURNED LABLELED UNABLE TO PROCESS, RETURNED TO SENDER IMPROPER ADDRESS. EMAILED COPY OF LABELED RETURNED CHECK IN...
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#1051642
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Absolutely disgusted with the service received. They all gave different answers and were absolutely uncaring to what is going on in anyone's lives. I requested a deferment assuming it would be no problems being i have had my loan for over a year and never been late or...
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Anonymous
Anonymous

LETS STOMP THOSE FEET NOW!They are under no obligation to give you a pass on making payments. You're an adult and you signed an agreement to make each and every payment on ti...

1.1
I didn't like
  • Customer service lies about information
  • Customer service give different answers to same question
  • No options given to me
#1031708
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I was going to slam GM Financial, but I actually received a call back from the service rep after we were done talking. She found a separate issue and help me fix it in 5 minutes. She honestly made my day; however, her superstar customer service doesn't hide the fact...
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1.3
#1015379
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I HAD MY VEHICLE FOR 4 YEARS. MADE ALL PAYMENTS OF $576.00 PER MONTH FOR THOSE 4 YEARS. GOT SICK AND WAS PUT IN HOSPITAL FOR A MONTH AND A HALF, AFTER DOCTOR RELEASED ME MY BOSS FIRED ME FOR BEING IN HOSPITAL. I BEGGED AND BEGGED GM FINANCIAL TO PLEASE HELP ME AND WORK...
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Anonymous
Anonymous

No, they did a repo because YOU didn't make YOUR monthly payments!

I didn't like
  • Suck
#993165
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I advised GM Financial in writing two weeks ago that I have retained an attorney and am filing for bankruptcy. I provided my attorney's name and number and they confirmed receipt of same. They then repossessed my vehicle last evening, AFTER being notified of my pending...
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offconsumerpissed
off***sumer***ed

I don't see how what they did was illegal. Frustrating and a lack of sympathy? Sure. But, they have the right to take it back if it's not being paid. And I know it helps zero ...

1.5
I didn't like
  • Lack of customer service
  • Having my car illegally repossessed
  • Unlawful repossession
#992727
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After nearly two months and multiple phone calls they still cannot figure out what THEY did with my September payment which was made on my behalf by Munson Hospital in Traverse City, Michigan. They finally told me they found the misplaced check in their SUSPENCE file...
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1.0
I didn't like
  • No action taken to correct the problem
#956703
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Leased my Chev Equinox for 4 years and decided to purchase at the end of the lease - simple? NOT EVEN CLOSE. I called Customer Service early and they told me I could go through my own bank. They told me to have the bank call and gave me a phone number to get a...
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1.0
I didn't like
  • Customer service give different answers to same question
#944035
Reply to reviews
Will never use gm again. They won't work with you at all. Laid off. 1 payment behind and will not take less than payment and a half. Tried to have changed to $100 over but they won't change. So we'll go in the red and eat ramen noodles. No bail out for me. Didn't gm...
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Anonymous
Anonymous

Where in your contract does it say they will "help" you??? If you are old enough to sign a contract, then you are old enough to work out your problems. They aren't a charity...

#846180
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I cancelled the automatic debit with a customer service representative 2 weeks before the first debit was to occur. I was assured that because I canceled that far in advance and because I had not completed the authorization form which was to include a voided check and...
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#820046
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GM Financial is the worst lender ever! I paid off my loan weeks ago and have yet to receive my title. They told me 14 days, after 14 days, they said it will take another 14 days. To expedite the process they had me fax them my bank statement to prove I made the...
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Anonymous
Ron

It's been nearly 2 years since you wrote this and I hope you got your title...but if I could have seen this 2 years ago I would have told you to relax, dude. You paid off your...

1.0
I didn't like
  • How long it takes for them to deliver my car title
  • No website pay access
  • Customer service give different answers to same question
#737002
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