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march 17 2018 i called my lease compony and ask 4 a early buyout and i told them i was 1 year into my lease and had three years left twice i was quated 10'871 and once 10,543 so i went and contacted my loan compony and started the process and in a couple days they...
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1.1
#1235965
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This is my second lease with GM,the first was ok,pull ahead transition was cool,was given a decent rate,but now with this lease they wanna pull ahead but i guesss now your rate is credit based.So if dont have a 700 score you dont get A1 rate ..I had a 640 which i guess...
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Anonymous
James slaughter

Ok hm sucks. I paid my lease off and I overpaid my lease and they still owe me 1500 dollars for the past 2 months. They don’t have a problem cashing the check but it’s seems t...

2.8
#1232858
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System Outage has caused a problem with credit report. Been with GM for 2 yrs and never missed a payment. After verifying that i have never been late they still will not fix it with the credit Bureaus. Its sad,But my wife and i will seek an attorney because this is bad...
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1.0
I didn't like
  • Bad service
#1226460
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GM Financial - Dealer bought my car & still got charged a disposition fee??

A local dealership bought my car after I took it to them when I had 1 month left on my lease & I received a bill for $420. I was under the assumption that if a dealer bought your lease out that charge was waived... I was treated so bad from GM Financial (Americredit), I will never buy another GM vehicle again, period.
1.0
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#1221384
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I will NEVER use GMC financial services again. We bought out our lease in mid February. Its almost the end of March and still no title. I have placed at least 20 calls (with 25 to 30 minute wait times) to various 800 numbers over the last 2 months to complete this...
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Anonymous
Anonymous

Horrible customer service I will never finance a car with them again. I car was a totally lost do to an accident insurance company was trying to contact them numerous of times...

1.0
#1217575
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Based on the overall experience, from the very beginning of the lease.....to the process of turning in the leased car..... something is very wrong about their system. They made error on the lease paperwork, and I had to go re-sign a month later. At the end, i turned in...
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3.6
I didn't like
  • Run around and kept putting monkey on my back
#1215955
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I have been with GM Financial since 2012 - and up until this year, I had positive experiences. At the end of December, GM Financial did a system upgrade. The system upgrade was suppose to last a week - there were many problems, and 2 1/2 months later we are still...
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Anonymous
TD

Just found out in May, that GM Financial sent 3 late payment notices at one time to the credit bureaus in error due to their system conversions!!!! Unacceptable....I am sugges...

Anonymous
Jeffrey B

We have never been late until the system upgrade or outage, but GM refuse to correct there mistake with Trans,Exp,Eq. I will never ever do business with them again. Credit dro...

#1211003
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I spent a whole day on the phone (8:30a.m. until 3:00p.m.) on hold with 2 phones going to try to get a hold of someone to talk to. Every time I did get to talk to someone, I was transferred to another dept. and it started all over again. Most calls were spent over 30...
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#1198782
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My pipes burst last month and had to fork out almost $2000 to fix them. Tried calling GM for the past month and a half to let them know I could pay TOMORROW! 12/28 the entire 2 months of payments. Can’t log into my account at all. Every single time I call their systems...
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1.0
#1198760
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GM Financial - Calling for setup on autopsyment

This is a recall lost connection
2.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Value for money
Website
#1198141
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