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I cancelled the automatic debit with a customer service representative 2 weeks before the first debit was to occur. I was assured that because I canceled that far in advance and because I had not completed the authorization form which was to include a voided check and my signature that no debit would or could happen.

To my surprise I wake up on the Saturday before Easter Sunday to an alert from my bank that my account had been debited and was in overdraft. GM debited my account without authorization after I took the necessary steps to cancel, never sent in my authorization form and spoke directly with an agent who assured me that no debit would occur. At this point 4 days later I have spoken with 2 different customer service representatives who have absolutely NO CLUE what they are doing. I am now speaking with a senior customer service agent because the "supervisor" is unavailable.

After doing EVERYTHING I have been asked/told to do I am now being told that a refund could take up to 30 days to occur. A credit for which I am entitled to since the debit was not authorized in the first place and my current month payment had already been made. I continue to get the run around and at this point I do not feel confident that I am any closer to getting my refund than I was when I first reported this issue. I am disgusted, speechless and beyond angry regarding this situation.

Mark my words I will NEVER do business with this company again. While I am extremely happy with our truck I will gladly go to a different make if it means that I will never have to experience this type of customer service again. I can not believe that the mistake was completely and totally on the side of GM Financial they are doing little to nothing to make this situation right. You will have to excuse my lack of supporting evidence as I do not feel comfortable posting images of my checking account as proof that this occurred.

Please have faith that I would not take time out of my busy schedule to complain about something that did not happen.

Had GM Financial make even a small attempt to listen to the problem the first time I called and make this situation right the benefit of the doubt would have been given in the simple idea that we are human and everyone makes mistakes and that passing of information can happen from time to time. What should have been an easy thing to fix has now turned into a fight to get a refund for money they was never authorized to me deducted.

Reason of review: Poor customer service.

Monetary Loss: $485.

Preferred solution: Full refund.

Location: Middletown Township, New Jersey

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