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2.7

Two weeks ago had my car repossesed for less than 48 hours, as i had not been getting hours at work and was waiting for my first check at my new job. made payment and got it back, no big deal.

A full week later my car is taken from the parking lot at work. Gm insisted they had nothing to do with it all day..... until 430 when they call to say the car had been "accidentally" picked up but that the place holding my vehicle was closed and I'd have to wait to pick it up until the following day. Next day i come to find out that the place had not actually been closed and i could have gone and picked it up.

Gm admitted fault and agreed to pay any related fees to have the car brought back to me (can't take time off of work at a new job that had the same hours of operations) Spent the majority of the following 48 hours trying to get GM to follow through with said promise. Was hung up on by no less than 5 supervisors after having been on hold a minimum of 30 minutes at a time and refused to communicate with the tow company directly, making me do most of the foot work. In the end the tow company had an employee that went in early to resolve the issue because GM wouldn't, even though they had already promised to do so. Was without my car for three days.

Missed a shift at my second job the day the car was taken because of the situation and had to deal with more frustration than necessary for something they caused...

can't wait to be able to trade this car in and find a new finance company (good thing i work for a bank) . Have already deterred multiple people from dealing with these horrors.

Reason of review: Poor customer service.

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